Privacy Policy

1. Introduction

This Privacy Policy explains how MechBot.ai (“we”, “our”, “us”) collects, uses, and protects your personal data and the data of your customers when using our Services.

We follow the UK GDPR, Data Protection Act 2018, and best practices for data security.

2. Information We Collect

2.1 Information You Provide

-Name, email address, phone number

-Business details (garage name, address, contact info)

-Payment and billing information

-Information entered when setting up automations, calendars, messages, or campaigns

2.2 Customer Data You Upload

This includes:

-Customer names

-Phone numbers

-Booking details

-Vehicle and MOT history

-Messages, calls, and conversation logs

You are the data controller for this information.

We act as your data processor.

2.3 Automatically Collected Data

-Device information

-Website usage statistics

-IP addresses

-Cookies (analytics, session management, preferences)

3. How We Use Your Data

We use data to:

-Provide and operate MechBot AI features

-Send automated replies, reminders, and follow-up messages

-Improve our AI accuracy and service performance

-Process payments

-Provide customer support

-Maintain system security

We do not sell personal data to third parties.

4. How We Use Customer Data on Your Behalf

We process your customers’ data only to:

-Send enquiries, confirmations, reminders, or follow-ups

-Handle missed calls, chats, and bookings

-Run campaigns (MOT reminders, promotions, service offers)

-Generate analytics or reports for your business

We never contact your customers outside of your instructions.

5. Data Sharing

We may share limited data with:

-SMS and email service providers

-Call-handling APIs

-Payment and billing processors

-CRM or automation partners

-Law enforcement if legally required

We never sell or trade data.

6. Data Retention

We store data only for as long as necessary to:

-Provide the service

-Comply with law

-Maintain records for billing & support

You may request deletion of your customer data at any time.

7. Cookies

We use cookies for:

-Website functionality

-Analytics (Google Analytics or similar)

-Storing preferences

-Improving user experience

Users can disable cookies in their browser settings.

8. Security

We use:

-Encrypted databases

-Secure access controls

-SSL/TLS for all data transfers

-Regular vulnerability & compliance checks

No online system is 100% secure, but we follow industry best practices.

9. Your Rights (UK GDPR)

You can request:

-Access to your data

-Correction of inaccurate details

-Deletion of stored data

-Transfer (data portability)

-Restriction of processing

-Opt-out of marketing

Email requests to [email protected]

10. Customer Rights (For Your Customers)

Because you are the data controller for your customer data, you must handle GDPR requests from your customers (access, deletion, correction).

We will support you as the processor.

11. Third-Party Links

Our website may link to external sites (Google, Facebook, payment portals).

We are not responsible for their privacy policies.

12. Updates to the Policy

We may update this Privacy Policy occasionally.

Continued use of the website means acceptance of the updated policy.

13. Contact Us

For any privacy or data protection questions:

Email: [email protected]